FAQ
We will be happy to change the shipping address for you order! Please email our Customer Care team with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.
Q. Delayed order confirmation emails
A. Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion.
If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team so that we may assist you further!
Q. I bought a product from Koh modern, Can I return them?
A. Contact our support team & Please read our return policy for more information!Q. My package says delivered, but I didn’t receive it.
A. Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)
Q. Do discount codes expire?
A. While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed.
Q. How are shipping rates calculated?
A. Please read our shipping policy to get idea of shipping rates!